FAQ'S

FREQUENTLY ASKED QUESTIONS

How can we help?

1. What is superannuation, and how does The Super Review Team assist with it?

Superannuation is your long-term retirement savings for the future. We help you understand how your super fund performs, identify potential improvements, and connect you with a licensed adviser who can provide personal advice suited to your situation.

2. How is general advice different from personal financial advice?

We provide general advice—guidance based on common circumstances and general information. We don’t consider your specific situation. For tailored advice that considers your personal goals, financial status, or risk profile, we refer you to a licensed financial adviser from our partner network.

3. How do you match me with a financial adviser?

After understanding your super goals, fund details, and preferences, we introduce you to a partner adviser whose expertise best aligns with your needs. The adviser will then provide personal advice based on your circumstances.

4. What happens during a complimentary super review?

The adviser will analyze factors such as fund performance, fees, investment mix, insurance inside super, and opportunities for improvement. You’ll receive insights and recommendations with no obligation to act.

5. Is there any cost or obligation?

No. Our initial general advice and review service is free. If you choose to proceed with personal advice from an adviser, they will clearly explain any related fees upfront.

6. What information do I need to get started?

To ensure a meaningful review, helpful documents include: your super fund name, member number, recent super statement, investment details, and your retirement objectives.

7. Can switching super funds cost me money?

Sometimes. Switching could involve exit fees or tax implications depending on your fund type. Your adviser will outline any potential costs before you decide to switch.

8. Why should I review my super, even if it seems fine now?

Small inefficiencies—high fees, underperforming investments, or redundant insurance—can erode your balance over time. A review can confirm whether improvements are feasible or confirm that your current setup is already solid.

9. Do I have to live in a major city to use your service?

No. We facilitate reviews and adviser meetings remotely (phone, video, online), so you can access our service regardless of your location.

10. How long does the super review process take?

The review process is quick and convenient. After your initial discussion, the adviser typically completes the assessment within a few business days. You’ll then receive a clear explanation of your options and recommendations, either by phone or online—whichever you prefer. There’s no pressure and no obligation to make immediate decisions.

Super Knowledge Zone

Explore articles, guides, and resources to understand superannuation, investment strategies, fees, and retirement planning. Whether you’re new to super or want to optimise your growth, our Knowledge Base is here to help you make informed decisions every step of the way.

Need More Help? Contact Us

Got a question that’s not covered here? Reach out to our friendly team anytime. We’re here to provide clear guidance and help connect you with the advice you need. Call, email, or complete our contact form — we’d love to hear from you.